ISP Manager Usage Policy

Server Management Agreement

We last updated these terms on May 15, 2022

Introduction

This Management and Service Level Agreement is applicable for all our dedicated servers, VPS and Cloud server customers.

Fully Managed WordPress Dedicated Servers

Addition terms apply specifically to our Fully Managed WordPress Dedicated Servers. These servers operate under different management protocols, with limited customer access and additional support for software requests. These can be found at the end of this management agreement.

Purpose

We recognise that there is not a one size fits all when it comes to server management and as a result we have designed our management agreement around the most common usage scenarios where a control panel such as cPanel or Plesk is installed, this includes:

Single server or small multi server environments (example: Web server and database server)
  • Web hosting
  • Email hosting
  • Database hosting (Example: MySQL, MSSQL)
  • DNS services
  • Control panel management (Plesk or cPanel)

This agreement is not designed for complex environments, this includes but is not limited to:

  • VOIP solutions
  • VDI environments
  • Private Cloud
  • Server Replication
  • Geographical redundancy.

We offer bespoke management agreements for complex solutions, please contact our sales team for more information. You can of course run these services self-managed

Contact Information

If you have any questions regarding these terms and conditions, please contact us using the information below: